Reports To: Assistant Athletic Director Marketing and Fan Engagement
This description is intended to indicate the duties and level of difficulty required at this salary grade; It is not intended to limit the right of any supervisor to assign, direct and control the work of an employee under his/her supervision.
Positions Supervised: None.
Position Function: Market and sell full seasons, partial seasons, group tickets, and mini ticket plans, through outbound sales activities for all ticketed sports; outbound sales activity includes phone sales, personalized e-marketing, meetings, appointments, and grassroots promotional event appearances; sports ticket sales focus on Football, Men’s and Women’s basketball and Women’s Volleyball; work flexible hours, including evenings, weekends and holidays.
Sell full-seasons, partial plans, and various group ticket products of assigned sports.
Develop new business through outbound calls, event appearances, and community outreach.
Manage all personal sales accounts and work with existing ticket operations staff to provide high levels of customer service.
Maintain a high level of sales activity which includes, weekly and monthly assigned sales activity goals which include hitting targets for number of calls, appointments and community networking events.
Attend promotional and community events to increase and drive sales.
Maintain accurate records of all prospecting activities and sales in ticketing database.
Attain defined sales goals, established revenue targets, as well as minimum levels of sales activity.
Complete required daily, weekly and monthly ticket sales reporting, and sales activity reporting.
Help Ball State Athletics build and grow database with qualified prospect via industry best practices for data name capture at games, events and general prospecting.
Perform essential game day responsibilities as assigned by Athletics Department.
Develop own lead lists and prospecting techniques above and beyond provided lead lists.
Assist athletics department in building an overall positive sales culture within the organization.
Ensure proper information is entered into database management system, with complete and accurate data entry.
Perform additional duties as assigned.
Maintain regular and predictable attendance.
All of the above essential functions require varying degrees of independence, judgment, and discretion. Requires the ability to efficiently operate a computer keyboard and programs.
Education:Associate’s degree or equivalent.
Experience: Over three months through one year of sales or customer service experience.
Experience: Previous ticketing software solutions experience or ticket operations experience a plus; ability to communicate effectively with the public in a friendly and professional manner; ability to remain focused on sales goals and work independently; database applications and basic computer skills, Excel, Outlook and Word software.
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Thank you for your interest in a career at Ball State University. We are committed to excellence through a talented and diverse faculty and staff. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders—committed to improving the quality of life for all. We are excited that you want to join us in these endeavors!
Ball State aspires to be the model of the most student-centered and community engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders--committed to improving the quality of life for all.