Texas Tech Athletics is seeking qualified applicants to serve in the Ticket Office as the Program Director - Director of Ticket Operations.
Performs administrative duties in the management and coordination of a large specialized project and program. Performs varied and complex administrative duties requiring independent judgment and the application of established policies and procedures. May provide supervision and direction to clerical, paraprofessional or professional staff members.
Assist in overseeing the day-to-day operations of the ticket office
Provide oversight and actively manage the front line ticket operations staff, including the full-time Ticket Services Coordinator and three (3) full-time Post-Grad Interns
Manage all aspects of ticket operations for men's basketball, including actively managing inventory, allocating seats, and overseeing game day operation of events. In addition, provide assistance in other assigned sports, including assisting with football
Identify areas for improvement in ticket operations processes, provide recommendations to the Associate Athletic Director, and provide support in the implementation of initiatives
Actively collaborate with other members of the athletic department external units, including marketing, communications, and development to provide a high quality fan experience
Manage and maintain the Ballena Seat Software, Complimentary Ticket System, and Phone System
Assist in the oversight and maintenance of the Paciolan ticketing system database and Salesforce CRM
Provide weekly sales reports for selected sports to the Associate AD for Ticket Services
Assist in attaining defined revenue goals for each sport, as set forth by the Athletic Department
Assist in the development and implementation of Ticket Office Policies and Procedures
Provide a high level of customer service to fans and donors
Comply with all NCAA, Big 12 and Texas Tech University rules, regulations and policies
Other duties as assigned by the Associate Athletic Director for Ticket Services
The University strives to foster an environment that celebrates student accomplishment above all else. Texas Tech is large enough to provide the best in facilities and academics, but small enough to focus on each student individually, with a commitment to enhancing the cultural and economic development of the community, state, nation and world. Texas Tech students come from almost every county in Texas, all 50 states and more than 100 foreign countries. Texas Tech University Athletics Texas Tech University participates in the NCAA Division I and is a founding member of the Big 12 Conference.
The Athletics program proudly promotes its mission, “To Educate, Serve and Grow Fearless Champions,” by supporting more than 400 student athletes in 17 different sports. Mission Statement: To Educate, Serve and Grow Fearless Champions; Guiding Principles: Each day our focus is on our student athletes’ experience. • Do the Right Thing • Win Every Day • Success is Built on Quality Relationships • Respect the Past & Invent the Future.
Bachelor's degree in the area of specialization or closely related field. Four years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis.
A minimum of three years working in collegiate/professional athletics ticketing, with supervisory experience
Must be able to work flexible hours, including nights, weekends and holidays
Strong computer skills and proficient in Microsoft Word, Excel, Powerpoint, and Outlook
Excellent verbal and written communication skills
Professional, self-motivated and detail oriented, with the ability to adapt in a quick changing work environment
Knowledge of computerized ticketing, preferably Paciolan, CRM and donor systems
Previous experience with financial reporting and list generation
Apply online at http://www.workattexastech.com; enter via STAFF portal and search for req#ID13650
Shortcut URL: https://goo.gl/EpL8Df
Required attachments: resume and cover letter
If you should need assistance with the application process, please contact Texas Tech University, Human Resources, Talent Acquisition office at firstname.lastname@example.org or 806.742.3851.
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Internal Number: 13650
About Texas Tech University
Texas Tech University prides itself on being a major comprehensive research university and academically, the most diverse. As a public research university, Texas Tech advances knowledge through innovative and creative teaching, research, and scholarship. The university is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. The university is committed to enhancing the cultural and economic development of the state, nation, and world. The University and the Texas Tech University Health Sciences Center share a 1,800 acre campus in Lubbock. Approximately 229,573 people live in the metropolitan area. At a 3,200 foot altitude, summers are warm and breezy, winters are mild. The sun shines approximately 260 days per year. Spanish renaissance architecture, with red tile roofs and buff brick, is the hallmark of the well-landscaped campus. The University has eleven colleges, a Graduate School, and a School of Law. The Health Sciences Center has Schools of Medicine, Nursing and Allied Health, as well as a separate institution, TTU HSC El Paso. Student enrollment is approximately 35,134.