The Ticket Manager plays a key role in managing all aspects of the day-to-day operations of the Georgetown Athletic Ticket Office, including but not limited to ticket sales, customer service, and financial reconciliations. Reporting to the Director of Ticket Sales and Operations, the Ticket Manager has duties that include but are not limited to:
Assists with the management of ticket operations for the Athletic Department’s ticketed sports, including men’s basketball, women’s basketball, men’s lacrosse, women’s lacrosse, football and men’s soccer.
Manages the Georgetown Athletic Ticket Office’s team of graduate student interns and student workers.
Helps to ensure that policies and procedures are in place to comply with audit and NCAA compliance regulations.
Strong proficiency in computer use and relevant Microsoft applications – Excel, in particular
Excellent organizational skills
Strong communications skills – both verbal and written
Excellent interpersonal skills that demonstrate an ability to work effectively with a wide range of constituencies in a diverse community
Ability to foster a cooperative work environment
Good judgment and ability to make administrative/procedural decisions
Knowledge of University and Department philosophies, policies, and regulations
Knowledge of NCAA regulations
Availability and willingness to work weekends, evenings, and holidays
1 to 2 years of experience with Ticketmaster’s Archtics ticketing system or a similar ticketing system
Experience in customer service, employees, management, and financial reconciliation
About Georgetown University
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.