The Guest Services Coordinator will manage and lead the Game Day Ambassador program that fosters the ultimate fan experience for all Florida Gators guests, as well as the Fan Advisory Council, a group of Gator fans that assist in providing feedback to University Athletic Association Staff and Administration. Factors that contribute to the success of this role are: providing unmatched customer service to fans at various Florida Gators sporting events; working hand-in-hand with several different departments executing projects to enhance the overall guest experience; and support guest communication through phone calls and email while providing world-class service. This posting closes on July 8, 2018.
Comprehensive benefits package including but not limited to health, dental, life, LTD, AD&D, tuition reimbursement, pension, event tickets, employee events and recognition programs. Competitive compensation package commensurate with candidate’s previous experience and qualifications. You can view our benefits on the official job posting at www.FloridaGators.com/employment
Bachelor’s degree in hospitality or a related field and one year of experience in hospitality or customer relations is required. Supervisory experience is also required. Prior experience in an intercollegiate or professional athletics environment is preferred. Effective customer service, communication and computer skills are essential. The components of this position require a highly organized individual with the ability to multi-task effectively. Must be an independent thinker, self-motivated and detail oriented. The capacity to engage effectively with others of diverse cultures or backgrounds is essential. The ability to work a non-standard work schedule which may include evenings, weekends and holidays is mandatory.
About University Athletic Association, Inc.
The University Athletic Association, Inc. is the athletic department for the University of Florida. We are searching for talented candidates to assist us in the pursuit of our goal of being one of the finest intercollegiate athletic programs in the nation.
Join UF's 150-year plus tradition of academic excellence, leading-edge research, medical care, flourishing arts, and world-class athletics. As part of The Gator Nation, you will enjoy outstanding benefits and play an integral role in contributing to the atmosphere, diverse culture, and traditions that make the University Athletic Association a great place to work.