Program Manager - Athletics Ticket Sales & Service
Texas Tech University
July 30, 2018
Full Time - Experienced
Position Description: Designs, implements and manages an assigned program. Typical duties can include but are not limited to: Identify funding opportunities, conduct program assessments, prepare program reports, oversee and manage program marketing and communications, manage program databases, supervise program staff, plan research activities, coordinate program events, participate in strategic planning, manage program files, establish program standards and objectives, direct logistical activities to promote the success of programs, develop and implement project timelines and ensures deadlines are met, oversee program budget, ensure goals and objectives of grants are met, assists in proposal writing, comply and analyze program statistics.
Texas Tech Athletics is seeking qualified applicants to serve in the Ticket Office as the Program Manager of Ticket Sales and Service. Please see the information below for more details about the position and how to apply.
Assist in the development of new ticket marketing growth programs and initiatives.
Manage, lead, inspire, motivate and maximize the efforts/results of 4 full-time account executives.
Continually develop the Ticket Sales program in the following areas: new business development and generation, service leadership, development of service-related strategies, sales and service training, development of best practices and results in tracking and reporting.
Develop, execute, and oversee season ticket holder touch point programs and initiatives including the annual season ticket retention plans for each sport.
Monitor, manage and evaluate sales staff performance on an on-going basis.
Manage & update sales records using Ticket System/Salesforce on a daily and weekly basis.
Develop strategies & insights to stream line and maximize sales force utilization.
Sell, service, upsell and cross-sell TTU Season Ticket Holder and Group Ticket Purchasers.
Embrace technology and provide strategic/innovative insights.
Establish and communicate clear sales revenue and training goals, provide follow-up with appropriate feedback and direction for development of sales staff.
Identify, explore and research new sales opportunities that will drive season ticket holder retention.
Analyze weekly call reports and closing rates while maintaining sales efficiency records.
Track and report daily, weekly, and monthly service figures and relevant accountability reports.
Texas Tech University Athletics Texas Tech University participates in the NCAA Division I and is a founding member of the Big 12 Conference. The Athletics program proudly promotes its mission, “To Educate, Serve and Grow Fearless Champions,” by supporting more than 400 student athletes in 17 different sports. Mission Statement: To Educate, Serve and Grow Fearless Champions Guiding Principles Each day our focus is on our student athletes’ experience. • Do the Right Thing • Win Every Day • Success is Built on Quality Relationships • Respect the Past & Invent the Future
Texas Tech University Overview Texas Tech University offers more than 100 undergraduate, over 100 masters and 50 doctoral degree programs, and is in the midst of the most exciting time in the school’s history. As the university embarks on becoming the state’s next national research university, the opportunities for students could not be greater. Even with an enrollment approaching 36,000, the University prides itself on retaining the feel of a smaller institution where students boast of one-on-one interaction with top faculty. The University strives to foster an environment that celebrates student accomplishment above all else. Texas Tech is large enough to provide the best in facilities and academics, but small enough to focus on each student individually, with a commitment to enhancing the cultural and economic development of the community, state, nation and world. Texas Tech students come from almost every county in Texas, all 50 states and more than 100 foreign countries.
Required Qualifications Bachelor's degree and four years of experience developing or managing programs or projects. Additional job related experience may be substituted for the required education on a year-for-year basis.
Master's Degree. A minimum of three years working in collegiate/professional athletics.
Knowledge of computerized ticketing, CRM and donor systems.
Previous experience with tickets sales campaigns and lead generation.
Proven track record in ticket sales, both in individual sales and leading successful sales teams.
Strong computer skills and proficient in Microsoft Word, Excel and PowerPoint.
Excellent verbal and written communication skills.
Professional, self-motivated and detail oriented, with the ability to adapt in a quick changing work environment.
Must be able to work flexible hours, including nights, weekends and holidays.
Application Procedures: Apply online at http://www.workattexastech.com; enter via STAFF portal and search for req#ID 14848 Shortcut URL: https://bit.ly/2v704U4 Required Attachments: Resume & Cover Letter If you should need assistance with the application process, please contact Texas Tech University, Human Resources, Talent Acquisition office at email@example.com or 806.742.3851.
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. Texas
Tech University offers a great benefits/retirement package!
Internal Number: 14848BR
About Texas Tech University
Texas Tech University prides itself on being a major comprehensive research university and academically, the most diverse. As a public research university, Texas Tech advances knowledge through innovative and creative teaching, research, and scholarship. The university is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. The university is committed to enhancing the cultural and economic development of the state, nation, and world. The University and the Texas Tech University Health Sciences Center share a 1,800 acre campus in Lubbock. Approximately 229,573 people live in the metropolitan area. At a 3,200 foot altitude, summers are warm and breezy, winters are mild. The sun shines approximately 260 days per year. Spanish renaissance architecture, with red tile roofs and buff brick, is the hallmark of the well-landscaped campus. The University has eleven colleges, a Graduate School, and a School of Law. The Health Sciences Center has Schools of Medicine, Nursing and Allied Health, as well as a separate institution, TTU HSC El Paso. Student enrollment is approximately 35,134.