The Account Manager/Director of Operations will be responsible for all aspects of an account including but not limited to your primary account and city. You will oversee two full-time and numerous part-time staff based out of the office. You will also act as the lead event manager on game day where he/she will be asked to solve problems and identify needs and concerns from an operational perspective. You will attend training in Winston Salem prior to your final account location to be named in your interview.
Primary Duties and Responsibilities
1. Develop and maintain an effective working relationship with client representatives from venue and attend meetings at the venue as needed.
2.Develop budget planning for all operations and accomplish objectives within the allotted budget.
3.Responsible for Human Resources aspects of employees of the branch including hiring, training, scheduling, payroll, and terminations.
4.Directly oversee operations including staff at the venue and ensure/monitor the quality of event operations for venue.
5.Ensure adherence to all administrative policies and procedures.
6.Responsible for billing and tracking of invoices to and from clients and vendors.
7.Ensure compliance with all human resources policies and procedures, including hiring procedures.
8.Identify potential process improvements to include cost savings and increased revenue.
9.Oversee staffing levels, working with supervisors prior to the event to ensure event is fully staffed.
10.Resolve guest related issues addressing needs or concerns as they arise.
11.Prepare and submit post event reports.
12.Proactively communicate with all levels and work collaboratively with Corporate; Human Resources, Accounting, Operations etc.
13.Other duties related to Rhino Sports and Entertainment Services including but not limited to:
b. Supervise quality control, staffing calls, tracking hours, and creating parking lot job descriptions.
c.Billing – assist in preparation of bills and estimates and ensure all billing takes place in a timely manner and is in compliance with company policies and procedures.
d.Grow the client list as a brand ambassador.
e.Assist with coordinating and implementing annual events as needed in association with Rhino contracts. Participate in the planning and execution for various special events to be held on behalf of other clients.
f.Hire and Supervise one or more educational interns to assist in all projects. These would be unpaid positions.
Knowledge, Skills, and Abilities Required
Equivalent work experience to satisfy the needs of the position. Leadership and effective communication are required. You must have event management experience with a football program.
1. Demonstrate positive leadership qualities and strong interpersonal skills to aid in training new employees.
2. Must be willing to take direction and lead by example.
3. Must have excellent verbal and written communication skills. Speaking in front of large groups and conducting trainings/meetings will be required.
4. Must be computer literate and have working knowledge of Excel.
5. Must exhibit and have an emphasis on positive customer service and positive work environment.
6. Demonstrate organization and attention to small yet critical details.
7. Ability to handle multiple tasks and work independently with little supervision.
8. Excellent problem solving and negotiating skills.
Fast paced environment at venue during event days. The office is typically loud and busy. Longer hours/days are necessary. Frequently required to work evenings, weekends, and holidays as scheduled.
Must be able to move in a quick and energetic manner. Long periods of standing and constant movement at an event is to be expected.
If you have a way to demonstrate or provide examples of your energy, public speaking, or leadership skills, please do so.
Additional Salary Information: Salary is based on experience. Heavily dependent on experience and will be based on cost of living of your final account location.
About Rhino Sports & Entertainment Services
Rhino Sports & Entertainment Services is a full-service provider of event staff. Leading the industry in customer service results, Rhino Sports is changing the way partnerships are formed and how event staff are trained.