Directly oversee team of Account Executives while continuing to manage and grow own book of business.
Work with Assistant Athletic Director to develop and implement ticket sales goals.
Be proficient in all USC packages including full season seats, partial plans, luxury seating, and other special events.
Responsible for servicing a portfolio of Trojan Athletic Fund (TAF) members that are assigned to an annual touchpoint program.
Lead weekly sales meetings with Ticket Sales staff.
Initiate and execute ticket sales results for New Season Ticket Sales, Mini Plan Sales, Group Sales and Renewal campaigns.
Generate reports and track overall ticketing revenue pace towards goals.
Schedule and conduct monthly one-on-one Pipeline Performance Reviews with each Account Executive, and continuously keep meeting forms up-to-date with YTD revenue totals.
Plan and hold monthly one-on-one Goal Setting Meetings with each Account Executive to track monthly goals, go over key performance indicators, and discuss action steps.
Coordinate Sales Table arrangements at on and off-campus events.
Plan sales campaigns around current Theme Nights and plan new Theme Nights for strategically selected Men’s Basketball and Football games.
Create Theme Night Recap Presentations for Chief Marketing Officer to outline level of success of each night, giveaway items, sales strategy, etc.
Represent athletics program and University with the highest integrity.
Work effectively under pressure in a fast-paced environment to produce accurate results.
Maintain a positive working relationship with all internal & external units of the department and University to ensure a positive event experience for customers.
Perform “game day” responsibilities, including acting as customer service greeters and working ticket sales booths.
Assist with creative development for production of sales materials including flyers, brochures, and other support material.
Other duties as assigned by Assistant Athletic Director.
QUALIFICATIONS, EDUCATION, FORMAL TRAINING, AND EXPERIENCE
5+ Years-experience in a Sports Ticket Sales role preferred.
2+ Years-experience in a Sports Ticket Sales management role.
Experience and training in Paciolan or other Customer Relations Management system a plus.
High proficiency in Microsoft Word, Microsoft Excel, Internet use, and other basic computer usage.
Experience and training in CRM systems, Salesforce is a plus.
Familiarity with basic tenets of sales and customer service, sports industry specific a plus.
Bilingual in English and Spanish a plus.
Licenses or certificates – none specifically required.
Grooming – employee must maintain a neat, clean and well-groomed appearance. Good hygiene & professional appearance required. Business casual attire in office and during events. Employees may be required to wear USC Athletics attire when representing USC in public.
Work Environment – at times the noise level may be loud (especially during games)
Additional Salary Information: This position is also eligible for commission.