Customer Onboarding - train and support new customers as they launch the platform.
User Onboarding - assist customers in training and supporting their users on the platform.
Engagement - drive user engagement on the platform and continue expanding user base.
Insights - gather regular customer feedback and coordinate with the Product Team and GTM Lead to improve the overall customer experience.
Content - develop content to help existing customers (best practices, use cases, support documentation, etc.) and enable the sales team to close more deals (case studies, customer testimonials, etc.).
Channel Management - daily management of digital marketing channels (social, email, website, chat, etc.)
Support - provide simple technical support and consult on best practices with the Product Team to improve customer experience.
Retention & Expansion - manage existing client relationships to expand their usage of the platform and increase renewal rates.
2 openings. Telecommuting is allowed.
Software company working with athletics organizations to better connect and support their communities. Our mobile-based platforms allow former athletes to re-engage with their program, current athletes to build their professional networks, and employers to efficiently connect with athlete job seekers. We make athlete development and alumni engagement easier to manage, scale, and measure.