Job Function: This position is responsible for oversight, management and administration of the Eligibility Center’s staff acquisition, engagement, and retention programming and activities.  The position also serves as resource and liaison to other regulatory departments.Job Responsibilities    Organize and manage EC-wide training and development program(s) to ensure consistent administration.Develop training programs, facilitate employee engagement, and cultivate the skills of Eligibility Center staff.Evaluate progress toward both necessary and desired competencies across the Eligibility Center by supporting and evaluating individual progress.Develop and manage qualitative and quantitative metrics to measure