The Iowa State University Athletics Department is accepting applications for a Cyclone Club Annual Giving Specialist (donor relations and giving specialist I). This position is integral to the donor relations team and is responsible for assisting with all operations of the annual giving program, including cultivation, solicitation, and stewardship of current and prospective donors.
Provides exceptional customer service, builds and maintains relationship with donors and potential donors, explains offerings, processes donations, and resolves issues.
Works directly with donors on various benefit offerings and levels of the Cyclone Club.
Manages donor benefit programs such as courtesy car program and parking.
Initiates, manages, and reconciles data in Ticketmaster.
Tracks donor renewal, lapsed donors, and retention rates using analytical data.
Assists in soliciting funds and presenting ideas to increase revenue in the Cyclone Club.
Identifies and helps develop new member engagement programming and communications.
Assists with events and hospitality that occur on- and off-campus.
Responsible for adhering to the rules and regulations of the department, University, Big 12 Conference, and NCAA
The successful candidate must be focused on customer service with solid interpersonal skills, possess strong problem-solving skills with the ability to be resourceful, have high attention to detail and organizational skills, able to multitask, experience helping upset patrons, and comfortable soliciting funds. Candidates are expected to be committed to multiculturalism and working with a diverse population. Must be available to work at assigned events that occur on evenings and weekends.
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Level Guidelines • Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
Required Minimum Qualifications:
Bachelor’s degree
Preferred Qualifications:
Ticketmaster donation software knowledge and experience. Fundraising experience. Experience providing hospitality services specific to alumni and donors. Experience with high volume customer phone calls and in-person interactions.
Application Instructions:
To view full job details and to apply visit https://www.jobs.iastate.edu/. All applications must be submitted on-line in Workday by March 7th to guarantee consideration.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Email eooffice@iastate.edu.